Extracting Filler Phrases From A Communication Session

Organization Name

zoom video communications, inc.

Inventor(s)

Davide Giovanardi of Stanford CA (US)

Vijay Parthasarathy of San Jose CA (US)

Min Xiao-devins of San Jose CA (US)

Xiaojing Zhao of Hangzhou (CN)

Extracting Filler Phrases From A Communication Session

This abstract first appeared for US patent application 20240428791 titled 'Extracting Filler Phrases From A Communication Session

Original Abstract Submitted

methods and systems provide for extracting filler words and phrases from a communication session. in one embodiment, the system receives a transcript of a conversation involving one or more participants produced during a communication session; extracts, from the transcript, utterances including one or more sentences spoken by the participants; identifies a subset of the utterances spoken by a subset of the participants associated with a prespecified organization; extracts filler phrases within the subset of utterances, the filler phrases each comprising one or more words representing disfluencies within a sentence, where extracting the filler phrases includes applying filler detection rules; and presents, for display at one or more client devices, data corresponding to the extracted filler phrases.