Zoom video communications, inc. (20240428000). Communication Session Sentiment Scoring
Communication Session Sentiment Scoring
Organization Name
zoom video communications, inc.
Inventor(s)
Yipeng Shi of Cambridge MA (US)
Communication Session Sentiment Scoring
This abstract first appeared for US patent application 20240428000 titled 'Communication Session Sentiment Scoring
Original Abstract Submitted
sentiment scores are presented within a communication session. in one embodiment, a system extracts, from a transcript, utterances including one or more sentences spoken by the participants. the system identifies a subset of the utterances spoken by a subset of the participants. for each utterance, the system determines a word sentiment score for each word in the utterance, and determines an utterance sentiment score based on the word sentiment scores. the system determines an overall sentiment score for a conversation based on the utterance sentiment scores. the system transmits, to one or more client devices, the overall sentiment score for the conversation.