Twilio inc. (20250126209). SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Organization Name
Inventor(s)
John Wolthuis of San Francisco CA US
Robert Brazier of San Francisco CA US
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
This abstract first appeared for US patent application 20250126209 titled 'SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Original Abstract Submitted
systems and methods for a work distribution service. at a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. the work item is received via a restful work item api call request. the priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. the workflow instruction is provided by the external system via a restful workflow api. a worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a restful worker api. the worker state includes worker attributes. the work item is generated by the external system, and the workflow instruction is managed by the external system.