Twilio inc. (20250071077). CAPTURING OUTPUT OF LANGUAGE OPERATOR-BASED COMMUNICATION ANALYSIS
CAPTURING OUTPUT OF LANGUAGE OPERATOR-BASED COMMUNICATION ANALYSIS
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CAPTURING OUTPUT OF LANGUAGE OPERATOR-BASED COMMUNICATION ANALYSIS
This abstract first appeared for US patent application 20250071077 titled 'CAPTURING OUTPUT OF LANGUAGE OPERATOR-BASED COMMUNICATION ANALYSIS
Original Abstract Submitted
a method and system for automatically analyzing and/or summarizing communications using language operators, the method receiving a definition of a language operator, the definition comprising one or more phrases indicative of a match to a concept associated with a communication; surfacing, in a ui, one or more results of applying the language operator to the communication, the surfacing of each result of the one or more results using an interactive ui element linked to one or more communication phrases, the interactive ui element highlighting a match between the concept and the one or more communication phrases; and training a machine learned (ml) model to improve an accuracy of the result based on one or more inputs received via the ui.