SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

Organization Name

Inventor(s)

Christer Jan Erik Fahlgren of San Francisco CA (US)

Thomas Schiavone of San Francisco CA (US)

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240291919 titled 'SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

The abstract of this patent application describes a system and method for managing a queue of communication sessions, including enqueuing and dequeuing sessions based on requests from different entities.

The system receives a request to enqueue a communication session and adds it to a queue of multiple sessions.
Upon adding the session to the queue, control logic is transferred to a configured wait-state application.
A dequeue request initiated by a second entity triggers the system to manage the procession of sessions in the queue and dequeue a session.

Potential Applications: - This technology could be applied in call centers to manage incoming and outgoing communication sessions efficiently. - It could also be used in customer service systems to prioritize and handle multiple communication channels simultaneously.

Problems Solved: - Efficiently managing a queue of communication sessions. - Ensuring prompt response and handling of incoming requests. - Streamlining communication processes in busy environments.

Benefits: - Improved organization and prioritization of communication sessions. - Enhanced customer service experience through quicker response times. - Increased efficiency in handling multiple communication channels.

Commercial Applications: Title: "Queue Management System for Enhanced Communication Handling" This technology could be utilized in various industries such as telecommunications, customer service, and helpdesk support to streamline communication processes and improve overall efficiency.

Questions about the technology: 1. How does this system prioritize communication sessions in the queue? - The system prioritizes sessions based on the order of arrival and any configured rules or criteria. 2. Can this technology be integrated with existing communication systems? - Yes, this system can be integrated with various communication platforms to enhance their queue management capabilities.

Original Abstract Submitted

a system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.