Twilio Inc. patent applications on March 13th, 2025
Patent Applications by Twilio Inc. on March 13th, 2025
Twilio Inc.: 3 patent applications
Twilio Inc. has applied for patents in the areas of G06F21/62 (1), G10L15/06 (1), G10L15/22 (1), G10L15/26 (1), G10L21/003 (1) G06F21/6254 (1), H04L63/0869 (1), H04L65/60 (1)
With keywords such as: client, account, communication, platform, data, accounts, audio, reporting, asset, and trusted in patent application abstracts.
Patent Applications by Twilio Inc.
Inventor(s): Ian Richard Lane of Sunnyvale CA (US) for twilio inc.
IPC Code(s): G06F21/62, G10L15/06, G10L15/22, G10L15/26, G10L21/003
CPC Code(s): G06F21/6254
Abstract: a company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. however, the conversations may include personally identifiable information (pii), and the company wants to protect customer information while still allowing the use of the data. in one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the pii, directly from the audio without having to rely on analyzing the transcript of the conversation first. further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.
Inventor(s): Prateek Jain of San Francisco CA (US) for twilio inc., Jonathan Daniel Jenkins of Lafayette CO (US) for twilio inc., Saurabh Daftary of Walnut Creek CA (US) for twilio inc., Abhishek Swaroop of Dublin CA (US) for twilio inc.
IPC Code(s): H04L9/40, H04L67/133
CPC Code(s): H04L63/0869
Abstract: a method of managing a client asset includes configuring client accounts in a first hierarchy of accounts. the client accounts include a first client account and a second client account ranked in the first hierarchy of accounts. a first request to establish a trusted relationship with the second client account of the saas platform to share the client asset associated with the first client account is received. the first request satisfies one or more conditions related to the first hierarchy of accounts and the trusted relationship is determined. a second request to perform a communication operation based on the client asset associated with the first client account is received. the communication operation is performed on behalf of the second client account using the client asset associated with the first client account and based on an indication of the trusted relationship between the first client account and the second client account.
20250088551. REPORTING PLATFORM SYSTEM_simplified_abstract_(twilio inc.)
Inventor(s): Scott Reynolds of San Francisco CA (US) for twilio inc., Sriram Ramarathnam of San Ramon CA (US) for twilio inc., Jack Alan Littleton of Elk Grove CA (US) for twilio inc., Ravindra Ishmitra Bhanot of Foster City CA (US) for twilio inc., Thomas Tobin of Tiburon CA (US) for twilio inc., Sara Falkoff of Oakland CA (US) for twilio inc.
IPC Code(s): H04L65/60, G06F16/953, H04L65/61
CPC Code(s): H04L65/60
Abstract: disclosed are systems, methods, and non-transitory computer-readable media for a reporting platform system. the reporting platform system receives a configuration object for an account that defines a format in which communication data associated with the account will be received by the reporting platform system, and a format into which the communication is to be reformatted. the reporting platform system receives a stream of communication data associated with the account and converts the stream of communication data in real-time based on the configuration object for the account. the resulting converted communication data is in the converted format defined by the configuration object. the reporting platform system provides query functionality on the converted communication data.
