Twilio Inc. patent applications on January 23rd, 2025
Patent Applications by Twilio Inc. on January 23rd, 2025
Twilio Inc.: 2 patent applications
Twilio Inc. has applied for patents in the areas of H04M3/51 (2), H04L67/141 (1), G06Q30/016 (1), H04L65/403 (1), H04L67/14 (1) H04L67/141 (1), H04M3/42221 (1)
With keywords such as: contextual, communication, rate, customer, interest, find, where, calls, labels, and resource in patent application abstracts.
Patent Applications by Twilio Inc.
20250030769. SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION_simplified_abstract_(twilio inc.)
Inventor(s): Jeffrey Lawson of San Francisco CA (US) for twilio inc., Rob Brazier of San Francisco CA (US) for twilio inc., Peter Lee of San Francisco CA (US) for twilio inc., Manav Khurana of San Francisco CA (US) for twilio inc.
IPC Code(s): H04L67/141, G06Q30/016, H04L65/403, H04L67/14, H04M3/51, H04M3/523
CPC Code(s): H04L67/141
Abstract: a system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.
20250030797. TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS_simplified_abstract_(twilio inc.)
Inventor(s): Tyler Cole of Diamond Bar CA (US) for twilio inc., Eduardo Pardo San Llorente of Madrid (ES) for twilio inc., Sahil Kumar of San Francisco CA (US) for twilio inc., Byeongung Ahn of East Palo Alto CA (US) for twilio inc., Elaine Lee of Fremont CA (US) for twilio inc., Nicolas Acosta Amador of San Francisco CA (US) for twilio inc., Pablo Pérez Diez of Madrid (ES) for twilio inc.
IPC Code(s): H04M3/42, G06F40/169, G06F40/279, G06F40/30, G06N20/00, G10L15/26, H04M3/51
CPC Code(s): H04M3/42221
Abstract: methods, systems, and computer programs are presented for searching and labeling the content of voice conversations. an engagement intelligence platform (eip) analyzes conversation transcripts to find states and information for each of the states (e.g., interest rate quoted and value of the interest rate). an annotator user interface (iu) is provided for performing queries, such as, “find calls were the agent asked the customer for their name and the customer did not answer;” “find calls where the customer objected after the interest rate for the loan was quoted, “find calls where the agent asked for consent for recording the call, but no customer confirmation was received.” the eip analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “an interest rate was provided.” the labels are customizable, so each client can define its own labels based on business needs.