Twilio Inc. patent applications on February 27th, 2025
Patent Applications by Twilio Inc. on February 27th, 2025
Twilio Inc.: 5 patent applications
Twilio Inc. has applied for patents in the areas of G06F40/40 (2), G06F16/25 (1), H04L61/2589 (1), H04L101/38 (1), H04L67/60 (1) G06F16/254 (1), G06F40/103 (1), G06Q30/015 (1), H04L51/21 (1), H04L67/51 (1)
With keywords such as: data, enrichment, entity, stream, communication, customer, platform, use, configuration, and pipeline in patent application abstracts.
Patent Applications by Twilio Inc.
20250068641. ENRICHING EVENT STREAMS WITH ENTITY DATA_simplified_abstract_(twilio inc.)
Inventor(s): Daniel Joseph Lasky of Chattahoochee Hills GA (US) for twilio inc., Akihiro Ishikawa of San Francisco CA (US) for twilio inc., Drew Thompson of San Francisco CA (US) for twilio inc., Jon Anderson of San Francisco CA (US) for twilio inc., Udit Mehta of San Francisco CA (US) for twilio inc.
IPC Code(s): G06F16/25, G06F16/27
CPC Code(s): G06F16/254
Abstract: system and method for enriching a data stream with enrichment data. the system loads data from one or more customer data warehouses into a storage component using an ingest pipeline; receives, at an enrichment pipeline, an incoming data stream; determines, using the enrichment pipeline, an insertion point within the incoming data stream, the insertion point corresponding to a data object mention; determines, using the enrichment pipeline, enrichment data matching the data object mention, the enrichment data being retrieved from the storage component; augments, via the enrichment pipeline, the incoming data stream with the enrichment data at the determined insertion point to generate an enriched data stream, and transmits the enriched data stream to one or more destinations. the data stream can be an event stream. the enrichment data can be entity data. the system can use a reverse extract/transform/load (etl) model to enable data ingesting and/or data stream enrichment.
Inventor(s): Shannon Cawley of San Francisco CA (US) for twilio inc., Troy Bolus of San Francisco CA (US) for twilio inc., Alexandre Millet of San Francisco CA (US) for twilio inc.
IPC Code(s): G06F40/103, G06F40/186
CPC Code(s): G06F40/103
Abstract: various embodiments described herein support or provide operations for facilitating the generation and management of formatted content using machine learning technologies. specifically, elements of an email are received. prompts are generated as inputs to machine learning models based on the elements of the email. the machine learning models are used to generate formatted content based on the prompts. emails are generated based on the formatted content and caused to be displayed on devices.
Inventor(s): Athanasios Dimitrios Sotiriou of London (GB) for twilio inc., Rakesh Bhatia of Irvine CA (US) for twilio inc., William Daniels of Broomfield CO (US) for twilio inc., Kevin King of Bargersville IN (US) for twilio inc., Aymen Naim of Walnut Creek CA (US) for twilio inc., Ruma Nair of San Francisco CA (US) for twilio inc., Kanish Manuja of Redmond WA (US) for twilio inc., Norman Shaukat of Sammamish WA (US) for twilio inc.
IPC Code(s): G06Q30/015, G06F40/20, G06F40/40
CPC Code(s): G06Q30/015
Abstract: a method for enhancing agent-customer interactions in a digital engagement service is provided. the method includes receiving a customer's communication request and initiating an asynchronous process to generate a customer profile summary using a customer identifier. this involves querying a customer data platform (cdp) for customer traits and event data, and creating a prompt for a large language model (llm) to produce a concise customer profile summary. the summary, stored in a data store, is presented to an available agent through a user interface alongside an invitation to accept the incoming communication request. this streamlined approach equips agents with relevant customer insights promptly, improving service quality and response times.
Inventor(s): Yongjie Chen of London (GB) for twilio inc., Qi Feng of London (GB) for twilio inc.
IPC Code(s): H04L51/21, G06F40/40, H04L67/306
CPC Code(s): H04L51/21
Abstract: a method and system for automatically analyzing and/or summarizing communications using language operators, the method receiving a definition of a language operator, the definition comprising one or more phrases indicative of a match to a concept associated with a communication; surfacing, in a ui, one or more results of applying the language operator to the communication, the surfacing of each result of the one or more results using an interactive ui element linked to one or more communication phrases, the interactive ui element highlighting a match between the concept and the one or more communication phrases; and training a machine learned (ml) model to improve an accuracy of the result based on one or more inputs received via the ui.
Inventor(s): Jeffrey Lawson of San Francisco CA (US) for twilio inc., John Wolthius of San Francisco CA (US) for twilio inc.
IPC Code(s): H04L67/51, H04L12/14, H04L61/2514, H04L61/256, H04L61/2575, H04L61/2589, H04L65/403, H04L65/75, H04L65/80, H04L67/02, H04L67/104, H04L67/141, H04L67/50, H04L67/565, H04L67/60, H04L101/38, H04M15/00
CPC Code(s): H04L67/51
Abstract: a multi-tenant media communication platform system and methods. the platform system includes media communication micro-services and micro-service configuration for a plurality of entities configured for use of the platform system. enrolling an entity in the platform system includes setting entity configuration for use of the platform system by the entity. a micro-service request is processed according to the entity configuration. the micro-service request is a request for use of at least one micro-service of the platform system on behalf of the entity. use of each micro-service is accounted for on behalf of the entity. billing information for the entity is generated based on the accounting for the use of each micro-service on behalf of the entity. entity configuration includes micro-service configuration, and micro-service configuration specifies at least one of: an endpoint mapping to at least one application logic uri, an event callback uri, and an event application logic uri.
- Twilio Inc.
- G06F16/25
- G06F16/27
- CPC G06F16/254
- Twilio inc.
- G06F40/103
- G06F40/186
- CPC G06F40/103
- G06Q30/015
- G06F40/20
- G06F40/40
- CPC G06Q30/015
- H04L51/21
- H04L67/306
- CPC H04L51/21
- H04L67/51
- H04L12/14
- H04L61/2514
- H04L61/256
- H04L61/2575
- H04L61/2589
- H04L65/403
- H04L65/75
- H04L65/80
- H04L67/02
- H04L67/104
- H04L67/141
- H04L67/50
- H04L67/565
- H04L67/60
- H04L101/38
- H04M15/00
- CPC H04L67/51
