Twilio Inc. (20250086317). PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION
PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION
Organization Name
Inventor(s)
Ian Richard Lane of Sunnyvale CA (US)
PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION
This abstract first appeared for US patent application 20250086317 titled 'PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION
Original Abstract Submitted
a company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. however, the conversations may include personally identifiable information (pii), and the company wants to protect customer information while still allowing the use of the data. in one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the pii, directly from the audio without having to rely on analyzing the transcript of the conversation first. further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.
