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The Toronto-Dominion Bank (20250117629). GENERATING A CALL SCRIPT BASED ON CONVERSATION

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GENERATING A CALL SCRIPT BASED ON CONVERSATION

Organization Name

The Toronto-Dominion Bank

Inventor(s)

Anand Pandey of Toronto CA

Prerak Trivedi of Toronto CA

Linda Ling Tao of Toronto CA

John Jong-Suk Lee of Toronto CA

GENERATING A CALL SCRIPT BASED ON CONVERSATION

This abstract first appeared for US patent application 20250117629 titled 'GENERATING A CALL SCRIPT BASED ON CONVERSATION

Original Abstract Submitted

an example operation may include one or more of receiving a conversation of a user, identifying a goal of the user from the conversation, identifying a different user that is associated with the identified goal of the conversation, generating a call script comprising a description of content therein to be discussed with a different user based on execution of a generative artificial intelligence (genai) model on the identified goal, and integrating the call script into a digital calendar of the different user.

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