DATABASE RECORD CREATION FROM TEXT-BASED INTERACTIONS

Organization Name

salesforce, inc.

Inventor(s)

Feifei Jiang of San Francisco CA US

Regunathan Radhakrishnan of Dublin CA US

Zachary Alexander of Berkeley CA US

Xiangbo Mao of Vancouver CA

Sefi Erlich of Tel Aviv IL

Shai Bar-shalom of Tel Aviv IL

Wala Goanmi of Tel Aviv IL

Sitaram Asur of Fremont CA US

Tomer Parash Mapa of Tel Aviv IL

Sameer Abhinkar of San Francisco CA US

DATABASE RECORD CREATION FROM TEXT-BASED INTERACTIONS

This abstract first appeared for US patent application 20250147987 titled 'DATABASE RECORD CREATION FROM TEXT-BASED INTERACTIONS

Original Abstract Submitted

a text interaction record is received at a database system. the text interaction record may include interaction text from one or more messages between a client machine and a service provider. an input database record creation prompt that includes natural language instructions to generate database record field text based on the text interaction record may be determined. the input database record creation prompt may include some or all of the interaction text. the input database record creation prompt may be transmitted to a large language model for completion. a completed database record creation prompt may be received from the large language model. the completed database record creation prompt may include a text element created by the large language model based on the input database record creation prompt. a database record including a database field storing the text element may be generated in the database system.