Microsoft technology licensing, llc (20240259251). INCIDENT MANAGEMENT ENGINE FOR AN INCIDENT MANAGEMENT SYSTEM
INCIDENT MANAGEMENT ENGINE FOR AN INCIDENT MANAGEMENT SYSTEM
Organization Name
microsoft technology licensing, llc
Inventor(s)
Shantanu Uddhav Deshmukh of Renton WA US
Prasanna Kumar Padmanabhan of Bellevue WA US
Gregory CJ Chang of Bellevue WA US
INCIDENT MANAGEMENT ENGINE FOR AN INCIDENT MANAGEMENT SYSTEM
This abstract first appeared for US patent application 20240259251 titled 'INCIDENT MANAGEMENT ENGINE FOR AN INCIDENT MANAGEMENT SYSTEM
Original Abstract Submitted
a resilient incident management system is provided that continues operation when certain outages occur. an rss feed is utilized to indicate incident-related information despite the certain outages. in an embodiment, the incident management system includes a redundant architecture that comprises a traffic manager and a backup traffic manager. the incident management system receives a client request for incident-related information and determines a priority level or a performance level of end points associated with the request. based on a status of the traffic manager and the backup traffic manager, as well as based on the priority level or the performance level, the incident management system causes a computer operation to be executed via the redundant architecture to retrieve a response from a producer and generate the rss feed. in this manner, incident-related information is provided to the client even when the components responsible for providing the incident-related information themselves experience outages.