GENESYS CLOUD SERVICES, INC. AI Strategy 2025
GENESYS CLOUD SERVICES, INC. AI Strategy - 2025
In 2025, GENESYS CLOUD SERVICES, INC. has filed a diverse range of AI-related patent applications, reflecting its strategic focus on artificial intelligence innovations. This page analyzes patent applications submitted by GENESYS CLOUD SERVICES, INC. in different CPC (Cooperative Patent Classification) classes and identifies key technology trends.
Introduction
GENESYS CLOUD SERVICES, INC.'s AI patent strategy in 2025 showcases a robust approach to protecting and advancing its technological innovations across multiple areas. By securing patents in these key CPC classes, GENESYS CLOUD SERVICES, INC. not only strengthens its market position but also fosters continuous innovation in artificial intelligence and related technologies.
To date in 2025, GENESYS CLOUD SERVICES, INC. has filed 7 patent applications related to artificial intelligence technologies.
Key Technology Areas
CPC G06N5/04 (Inference or reasoning models)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in Inference or reasoning models, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/26 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/1815 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/16 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/063 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/183 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/22 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
CPC G10L15/30 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)
GENESYS CLOUD SERVICES, INC.'s patent applications in this area focus on innovations in SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING, which are crucial for the company's AI initiatives.
- Total Applications Filed: 1
- Percentage of AI Portfolio: 14.3%
AI Patent Categories
Natural Language Processing
- Patents: 3
- Percentage: 42.9%
- Description: AI techniques focused on the interaction between computers and human language.
Other AI
- Patents: 3
- Percentage: 42.9%
- Description: Various AI technologies that don't fall into the main categories above.
Machine Learning
- Patents: 1
- Percentage: 14.3%
- Description: A field of AI focused on algorithms that can learn from and make predictions on data without being explicitly programmed.
Recent GENESYS CLOUD SERVICES, INC. AI Patent Applications
Below are some of the most recent AI-related patent applications filed by GENESYS CLOUD SERVICES, INC. in 2025:
| Patent Title | Filing Date | Description |
|---|---|---|
| TECHNOLOGIES FOR DYNAMIC FREQUENTLY ASKED QUESTION GENERATION AND CONTACT CENTER AGENT ASSIST INTEGRATION | 2025-04-17 | A method of dynamically updating a frequently asked questions knowledge base for agent assist according to an embodiment includes receiving, by a computing system, a transcript of a contact center int... |
| SYSTEM AND METHOD OF IDENTIFYING A VARIATION OF A PHRASE IN A TEXTUAL PASSAGE | 2025-04-10 | A system and method of identifying occurrence of a semantic variation of a phrase in a passage by at least one processor may include calculating a phrase embedding vector, representing a semantic mean... |
| TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL ACTIONS IN CONTACT CENTER SYSTEMS | 2025-04-10 | A method of leveraging artificial intelligence for post-call actions in contact center systems according to an embodiment includes receiving, by a computing system, a transcript of a contact center in... |
| TECHNOLOGIES FOR LEVERAGING MACHINE LEARNING TO PREDICT EMPATHY FOR IMPROVED CONTACT CENTER INTERACTIONS | 2025-04-03 | A method of leveraging machine learning to predict empathy for improved contact center interactions according to an embodiment includes receiving, by a computing system, at least one user message from... |
| TECHNOLOGIES FOR ANALYSIS AND BROADCAST STREAMING IN CONTACT CENTERS TO REDUCE SYSTEM LOADS IN HIGH VOLUME CONTEXTS | 2025-03-27 | A method of analysis and broadcast streaming in contact centers to reduce system loads in high volume contexts according to an embodiment includes analyzing social media content using an artificial in... |
| TECHNOLOGIES FOR LEVERAGING IMPROVED CONVERSATIONAL BOTS IN A CONTACT CENTER SYSTEM | 2025-03-06 | A method of leveraging improved conversational bots in a contact center system according to an embodiment includes performing knowledge distillation through machine learning to teach a student artific... |
| TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELLIGENCE | 2025-03-06 | A method for agent interaction analysis using artificial intelligence according to an embodiment includes receiving a transcript for a real-time agent interaction between a contact center agent and cl... |
Overview of GENESYS CLOUD SERVICES, INC.'s AI Patent Strategy
GENESYS CLOUD SERVICES, INC. is renowned not only for its innovative products but also for its strategic approach to AI patent applications. GENESYS CLOUD SERVICES, INC.'s patent strategy focuses on protecting its technological advancements in artificial intelligence, machine learning, and related technologies. This strategy helps GENESYS CLOUD SERVICES, INC. maintain a competitive edge and fosters innovation within the industry.
The company's AI patent filings reveal a particular emphasis on Natural Language Processing, which accounts for approximately 42.9% of their AI-related patents in 2025.
AI Patent Trends
The chart above shows the trend of GENESYS CLOUD SERVICES, INC.'s AI patent applications over time, revealing periods of concentrated AI patent activity followed by periods of refinement.
Frequently Asked Questions About GENESYS CLOUD SERVICES, INC.'s AI Patent Strategy
What are GENESYS CLOUD SERVICES, INC.'s main focus areas in AI patent applications?
Based on patent filing analysis, GENESYS CLOUD SERVICES, INC.'s key focus areas include Natural Language Processing (3 patents), Other AI (3 patents), Machine Learning (1 patents). These areas represent 100.0% of GENESYS CLOUD SERVICES, INC.'s AI-related patent applications.
GENESYS CLOUD SERVICES, INC. has filed 7 AI-related patent applications in 2025 so far.
What is GENESYS CLOUD SERVICES, INC.'s most active AI technology area?
The most active area is Natural Language Processing, with 3 patent applications representing 42.9% of their AI patent portfolio.
How does GENESYS CLOUD SERVICES, INC. protect its AI innovations?
GENESYS CLOUD SERVICES, INC. employs a strategic patent filing approach focused on protecting core AI technologies while also maintaining some trade secrets. Their patent strategy covers both foundational AI methods and specific applications in their product areas.
What types of AI applications is GENESYS CLOUD SERVICES, INC. patenting?
Based on recent patent filings, GENESYS CLOUD SERVICES, INC. is patenting AI applications in Natural Language Processing, Other AI, Machine Learning, among other areas.
How does GENESYS CLOUD SERVICES, INC.'s AI patent strategy compare to competitors?
Analysis of GENESYS CLOUD SERVICES, INC.'s patent filings shows an increased focus on Natural Language Processing and Other AI compared to industry averages, suggesting a strategic emphasis on these technologies.
What might GENESYS CLOUD SERVICES, INC.'s AI patent strategy indicate about future products?
The concentration of patents in Natural Language Processing and Other AI suggests GENESYS CLOUD SERVICES, INC. may be developing new products or services that leverage these technologies. This could indicate upcoming features in their existing product lines or entirely new offerings.
See Also
- GENESYS CLOUD SERVICES, INC. Patent Application Trends in 2025
- List of Top AI Patent Filers in 2025
- Artificial Intelligence Patent Trends
- CPC Classification Guide for AI Technologies
This page was last updated on 02 May 2025.