Dell products l.p. (20250139152). ISSUE HANDLING USING UNSUPERVISED MACHINE LEARNING
ISSUE HANDLING USING UNSUPERVISED MACHINE LEARNING
Organization Name
Inventor(s)
Tony Zhongxia Chen of Shanghai CN
Wyatt Weiqi Mao of Shanghai CN
ISSUE HANDLING USING UNSUPERVISED MACHINE LEARNING
This abstract first appeared for US patent application 20250139152 titled 'ISSUE HANDLING USING UNSUPERVISED MACHINE LEARNING
Original Abstract Submitted
techniques are disclosed for issue handling. one example system includes at least one processing device including a processor coupled to a memory. the processing device is configured to implement the following: processing collected input text into sentence-structured data and non-sentence-structured data. for the non-sentence-structured data, determining a number ‘k’ of clusters for the non-sentence-structured data, and using a first ml algorithm to generate a non-sentence-structured issues list by categorizing the non-sentence-structured data into ‘k’ clusters. for the sentence-structured data, using a second ml model to generate a sentence-structured issues list based on semantic similarity determined among the sentence-structured data. for each issue in the non-sentence-structured and in the sentence-structured issues lists, identifying linked issues, using a support ticket system, among the non-sentence-structured and the sentence-structured issues lists, and using the linked issues to order each issue based on computing a weighted ranking score for each issue.