Capital one services, llc (20250148208). LEARNING FRAMEWORK FOR PROCESSING COMMUNICATION SESSION TRANSCRIPTS
LEARNING FRAMEWORK FOR PROCESSING COMMUNICATION SESSION TRANSCRIPTS
Organization Name
Inventor(s)
Akshay Aravindakshan Thoniparambil of Bangalore IN
Manish Agarwal of Bangalore IN
Aashish Bansiwala of Ganganagar IN
Sourav Choudhary of Samastipur IN
LEARNING FRAMEWORK FOR PROCESSING COMMUNICATION SESSION TRANSCRIPTS
This abstract first appeared for US patent application 20250148208 titled 'LEARNING FRAMEWORK FOR PROCESSING COMMUNICATION SESSION TRANSCRIPTS
Original Abstract Submitted
learning frameworks for processing text transcripts may include receiving, by an application, a query comprising a topic. a topic model may determine a plurality of subtopics based on the topic. the application may receive, from a database based on the topic and plurality of subtopics, a plurality of text transcripts. a sentiment model may compute, for each text transcript, a respective sentiment score based on a text of the respective text transcript. the application may determine, for each text transcript, a duration of a communication session associated with the respective text transcript. the application may compute, for each text transcript, a total score based on the sentiment score and the duration of the respective text transcript. the application may return, as responsive to the query, a subset of the plurality of text transcripts having a total score that exceeds a threshold.