ADP, Inc. (20250112992). MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT
MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT
Organization Name
Inventor(s)
Keith Christoffers of Madison NJ US
John K. Mathew of Emerson NJ US
John F. Kneafsey of Newark NJ US
MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT
This abstract first appeared for US patent application 20250112992 titled 'MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT
Original Abstract Submitted
a machine learning (ml)-based service performance digital assistant is provided. the system can include a computing system with a processor and memory that can analyze an electronic transcript from audio samples of a client-service communication and detect a trigger phrase related to the performance event of an application using a first ml model. the system can generate, based on the trigger phrase, a search query using a second ml model trained on data corresponding to performance events. the system can select, based on the search query, an electronic resource via a search engine and send it to the provider device during the ongoing communication session between the client and the service device.