SYSTEM AND METHOD FOR HANDLING OF A SERVICE REQUEST

Abstract: a computer-implemented method that, when executed by data processing hardware, causes the data processing hardware to perform operations. the operations include detecting a low-impact event of a vehicle, receiving one or more service request handling inputs, assigning a service request handling pathway to the low-impact event based on the service request handling inputs, initiating a service request, assigning a service request cancellation period to the service request based on the handling pathway, determining whether a cancellation request is received within the service request cancellation period, and either cancelling the service request when the cancellation request is received within the service request cancellation period or transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.

Inventor(s): Matthew Edward Gilbert-Eyres, Eric T. Hosey, Russell A. Patenaude, Robert Myers

CPC Classification: H04M3/5116 (Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing})

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