NEXT-GEN AI INTERACTIVE VOICE RESPONSE SYSTEMS AND METHODS FOR ROADSIDE ASSISTANCE

Abstract: an interaction voice response apparatus and method includes obtaining, from a chat bot, interaction data from an interaction with a user and based on a prompt, generating, with a large language model communicatively coupled to the chat bot and directed by the prompt, content based on the interaction data from the interaction with the user corresponding to data fields in a format defined by the prompt, wherein the content comprises direct extractions directly extracted from the interaction data, inferences deduced from the interaction data, or combinations thereof, generating, with the large language model, deduction flag indications, wherein a positive deduction flag indication of the deduction flag indications is generated when the content comprises an inference of the inferences, and outputting a data set comprising at least one next intent recommendation as a deduction based on the content and the indications in the format.

Inventor(s): Kyle Walters, Brandon Tarvin, Todd Bucco, Michael Coulter

CPC Classification: G10L15/183 (SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING)

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