MACHINE LEARNING VIRTUAL AGENT EVALUATION SYSTEM

Abstract: a system is described for training a virtual agent of a listing network platform using a machine learning model. the system establishes a communication session with a virtual agent of a listing network platform and generates, by a first machine learning model, conversation data representing a customer support issue associated with the listing network platform. the system transmits, by the first machine learning model, at least a portion of the conversation data to the virtual agent via the communication session. the system receives one or more responses to the at least the portion of the conversation data from the virtual agent in the communication session and stores a simulated conversation comprising the at least the portion of the conversation data generated by the first machine learning model and the one or more responses received from the virtual agent.

Inventor(s): Yufeng Zhang, Cen Zhao, Ying Zhang

CPC Classification: G06Q30/0617 ({Representative agent})

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