AUTOMATED RESPONSE SYSTEM WITH API CALLS AND HUMAN AGENT INTERACTION VIA LANGUAGE MODEL PROMPTS

Abstract: an automated support process implemented with a language model may be improved by allowing a human agent to provide input to the language model to fix mistakes or otherwise improve the automated support process. in some implementations, a language model prompt may be used to instruct a language model to be able to provide a response that includes requesting assistance from a human agent. the request for assistance may then be sent to the human agent and a response from the human agent may then be processed by the language model to allow the language model to provide better responses for the support process. in some implementations, a human agent may monitor automated support sessions and provide unrequested input into a support session where needed to improve the quality of the support session.

Inventor(s): Tao Ma, Hugh Nicholas Perkins, Mitchell Steven Morgan, Michael Griffiths, Satchuthananthavale Rasiah Kuhan Branavan, Kilian Quirin Weinberger

CPC Classification: G06F40/35 (ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models ))

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