COMMUNICATION PROCESSING SYSTEM WITH FEEDBACK-DRIVEN SESSION CONTEXT MANAGEMENT

Abstract: user interactions may be managed through a combination of automated language model prompts and feedback from a human agent. an implementation may include a communication processing circuit that receives and updates the session context with a user's natural language communication. a prompt generator circuit creates prompts that include the user's communication and descriptions of response types, such as replying to the user or requesting human agent assistance. the language model processes these prompts and generates responses, which are routed accordingly by a response routing circuit-either to the user or to a human agent for assistance. additionally, a feedback circuit collects feedback from the human agent to update the session context.

Inventor(s): Tao Ma, Hugh Nicholas Perkins, Mitchell Steven Morgan, Michael Griffiths, Satchuthananthavale Rasiah Kuhan Branavan, Kilian Quirin Weinberger

CPC Classification: G06F16/3329 ({Natural language query formulation or dialogue systems})

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