CONTEXTUAL CONVERSATIONAL USER ASSISTANCE

Abstract: in an approach for providing contextual conversational user assistance, a processor monitors a plurality of inputs by a user to a computing device. responsive to determining, based on the monitoring, that an error rate associated with the plurality of inputs has exceeded a threshold level, a processor invokes a conversational large learning model (llm). a processor queries the user regarding a mental state and a task of the user using the conversational llm. a processor identifies one or more methods to assist the user based on a response of the user to the querying. a processor executes the one or more methods identified to assist the user.

Inventor(s): Logan Bailey, Jeremy R. Fox, Zachary A. Silverstein, Justin David Weisz

CPC Classification: H04L51/02 (using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages)

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