Root Cause and Impact Determination Based on Automated Service Identification

Abstract: an implementation may involve: obtaining a representation of a network event relating to a network, wherein the network enables operation of a plurality of services each involving one or more computing devices or software applications; obtaining information associated with the network event, wherein the information identifies one of the computing devices or the software applications; based on the information, identifying a subset of services of the plurality of services based on determining that each of the subset of services satisfies an impact criterion with respect to the network event, wherein the subset of services are associated with candidate service maps that were generated by a machine learning process; and providing an indication that the subset of services are related to the network event.

Inventor(s): Vadim Dukhovny, Robert Bitterfeld

CPC Classification: H04L41/0631 (using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis)

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