AUTOMATED TAGGING AND MANAGEMENT OF CHAT STREAM MESSAGES

Abstract: automated message tagging in a chat forward task facilitation communication system is described. one implementation involves receiving a set of messages between a member and a representative as the set of messages are being exchanged, processing the set of messages to identify one or more task flags associated with the set of messages, where the one or more task flags correspond to a set of tasks performable by the representative on behalf of the member, and tracking a chat flow within a chat interface, wherein the set of messages are exchanged within the chat interface. the chat flow is processed using a tagging algorithm to automatically assign at least one of the one or more task flags to messages of the set of messages, and message history is generated including the set of messages and corresponding task flag assignments with associated tasks of the set of tasks.

Inventor(s): Yoky Matsuoka, Defne Civelekoglu, Gwendolyn W. van der Linden, Nitin Viswanathan, Malia Beaulieu, Lingyun Liu, Benjamin Deming, Sean Paterson

CPC Classification: H04L51/212 (using filtering or selective blocking)

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