CONDITIONAL ALERTING IN EMERGENCY CALLS

Abstract: examples provide an emergency call center server including an electronic processor configured to determine that an emergency service provider has received a call from a caller regarding an incident, identify the caller based on the received call, and access a user profile associated with the caller from a database. the user profile includes a set of user data associated with the caller and a set of contextual trigger conditions defining types and/or locations of incidents. based on the received call, the electronic processor determines satisfied ones of the set of contextual trigger conditions, selectively releases, to the emergency service provider, a first subset of user data that is associated with one or more satisfied contextual trigger conditions, and prevents release of a second subset of user data that is associated with one or more unsatisfied contextual trigger conditions.

Inventor(s): Michel Moubarak, Pawel Jurzak, Jacqueline Mazzeo

CPC Classification: H04M3/5116 (Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing})

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