ONLINE TECHNICAL CAPABILITY SYSTEM AND METHOD

Abstract: an apparatus and method provide customer service for users of online applications. a first set of instructions are executable on the processor that are configured to test a device connected to a network to produce one or more test results. a second set of instructions are executable on the processor that are configured to store the one or more test results in a database. a third set of instructions are executable on the processor that are configured to retrieve the test results for display on a customer service screen during customer service.

Inventor(s): Jay C. Sample

CPC Classification: H04L67/025 (for remote control or remote monitoring of applications)

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