SYSTEMS AND METHODS FOR INCIDENT REPORTING FROM SECURED DEVICES

Abstract: methods and systems for incident reporting from secured devices are provided. a method includes detecting an incident on a secured iot device that disrupts normal operations by the secured iot device. a preconfigured set of incident data relevant to the incident are collected from the secured iot device and encrypted based on a preselected cryptosystem. an encoded incident report is generated by combining a url to a technical support server and the encrypted incident data further encoded into characters. the encoded incident report is produced in a qr code along with a request to scan the qr code via an output interface of the secured iot device to thereby have the encoded incident report sent to the technical support server by another device that accesses a digital communication network.

Inventor(s): Arno Mauhourat, Melchor Alejandro Varela Morales

CPC Classification: H04L41/5074 (Handling of user complaints or trouble tickets)

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