18949481. Deal Forecasting Within a Communication Platform (Zoom Video Communications, Inc.)
Deal Forecasting Within a Communication Platform
Organization Name
Zoom Video Communications, Inc.
Inventor(s)
Andrew Miller-smith of Chicago IL (US)
Stephen Muchovej of Bishop CA (US)
Deal Forecasting Within a Communication Platform
This abstract first appeared for US patent application 18949481 titled 'Deal Forecasting Within a Communication Platform
Original Abstract Submitted
Methods and systems provide for deal forecasting within a communication platform. In one embodiment, the system processes a communication session to provide analytics data for the session; receives internal data associated with a user of a communication platform pertaining to a deal, the internal data including internal analytics data for the deal derived from the communication session and one or more additional communication sessions; receives, from a CRM platform, updated CRM data pertaining to the deal; ingests the internal data and the updated CRM data into a standardized data repository; determines, via a model trained on the standardized internal data and updated CRM data, an outcome prediction for the deal; and provides, to one or more client devices, access to a presentation of the outcome prediction for the deal.
