18911846. RETRIEVAL AUGMENTED GENERATION FOR HYBRID TECHNICAL SUPPORT (Insight Direct USA, Inc.)
RETRIEVAL AUGMENTED GENERATION FOR HYBRID TECHNICAL SUPPORT
Organization Name
Inventor(s)
David Mccurdy of Centennial CO US
Jason Rader of Jacksonville FL US
RETRIEVAL AUGMENTED GENERATION FOR HYBRID TECHNICAL SUPPORT
This abstract first appeared for US patent application 18911846 titled 'RETRIEVAL AUGMENTED GENERATION FOR HYBRID TECHNICAL SUPPORT
Original Abstract Submitted
A method of hybrid technical support includes receiving, by a network-connected device, a first user prompt including at least one technical support query and generating, by a language model executed by the network-connected device, a first natural-language response to the first user prompt, the first natural-language response configured to elicit first additional information describing the at least one technical support query. The method further includes receiving, by the network-connected device, a second user prompt including the first additional information describing the at least one technical support query, generating a pre-summarization prompt based on the first user prompt and the second user prompt, generating a summarization of the pre-summarization prompt using a language summarization model executed by the network-connected device, and providing the summarization to a support technician device configured to be operated by a support technician. The language summarization model is configured to generate summaries of text prompts.