18597703. SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION simplified abstract (Capital One Services, LLC)
SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION
Organization Name
Inventor(s)
Christopher Camenares of Falls Church VA (US)
Joseph Boayue of Reston VA (US)
Lee Adcock of Midlothian VA (US)
Nahid Farhady Ghalaty of Fairfax VA (US)
SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 18597703 titled 'SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION
The abstract describes a system that provides communication recommendations to users based on electronic transcripts. The system generates communication profiles for users and suggests communication initiation with other users on specified topics.
- The system receives electronic transcripts from a first user and generates a communication profile for that user.
- It also processes additional user transcripts from multiple users to create communication profiles for them.
- When a user requests to communicate with another user on a specific topic, the system identifies a suitable user and recommends communication initiation.
- The recommendation is then transmitted to the first user's computing device for action.
Potential Applications: - Social networking platforms - Professional networking websites - Customer service communication tools
Problems Solved: - Facilitates meaningful and relevant communication between users - Helps users connect with others based on shared interests or topics
Benefits: - Enhances user engagement and interaction - Improves the quality of communication exchanges - Streamlines the process of connecting with other users
Commercial Applications: Title: Communication Recommendation System for Enhanced User Interaction This technology can be utilized in social media platforms, online forums, and networking websites to improve user engagement and facilitate meaningful connections. Companies can integrate this system into their communication tools to enhance user experience and increase user satisfaction.
Questions about Communication Recommendation System: 1. How does the system determine which users to recommend for communication? The system analyzes the electronic transcripts of users to identify common interests or topics, which are used to suggest suitable communication partners.
2. Can users customize the communication recommendations based on their preferences? Users may have the option to provide feedback or adjust their communication preferences to receive more personalized recommendations.
Original Abstract Submitted
Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.
