18480963. Generic Conversational Chatbot Handoff to Domain-Specific Chatbots (The Toronto-Dominion Bank)

Generic Conversational Chatbot Handoff to Domain-Specific Chatbots

Organization Name

The Toronto-Dominion Bank

Inventor(s)

Shahzad Mohammed of Ontario CA

Generic Conversational Chatbot Handoff to Domain-Specific Chatbots

This abstract first appeared for US patent application 18480963 titled 'Generic Conversational Chatbot Handoff to Domain-Specific Chatbots

Original Abstract Submitted

The present disclosure relates to computer-implemented methods, software, and systems for transferring contexts from a generic chatbot to a domain-specific chatbot. In one example, a registration at a first conversational interface is received that identifies at least one endpoint associated with a first entity that is separate from the first conversational interface and is associated with a domain-specific conversational interface. The first conversational interface can interact with a user through a natural language search interaction. The interface can identify at least one response associated with one of the at least one endpoints associated with the first entity, and can provide the response and an interactive response associated with initiating a transfer of the interaction from the first conversational interface to a domain-specific conversational interface of the first entity. Once accepted, the interaction is transferred to the first entity and its domain-specific conversational interface.