18472057. AUTOMATED CUSTOMER SERVICE ASSISTANT VIA LARGE LANGUAGE MODEL (SAP SE)
AUTOMATED CUSTOMER SERVICE ASSISTANT VIA LARGE LANGUAGE MODEL
Organization Name
Inventor(s)
Krishnan Harihara Subramanian of Banglaore IN
Dinesh Bhandarkar of Bangalore IN
Ajay P Sakthikumar of Munnar IN
AUTOMATED CUSTOMER SERVICE ASSISTANT VIA LARGE LANGUAGE MODEL
This abstract first appeared for US patent application 18472057 titled 'AUTOMATED CUSTOMER SERVICE ASSISTANT VIA LARGE LANGUAGE MODEL
Original Abstract Submitted
A large language model can be used to implement a service assistant. Natural language commands can be sent to the large language model, which identifies intents and responds with actions and API payloads. The command can then be implemented by an appropriate API call. The assistant can support actions that span a plurality of applications. A wide variety of human languages can be supported, and the large language model can maintain context between commands. Useful functionality such as prompting for missing parameters and the like can be supported.