18471812. SYSTEMS AND METHODS FOR INTERACTION ANALYTICS (The Toronto-Dominion Bank)
SYSTEMS AND METHODS FOR INTERACTION ANALYTICS
Organization Name
Inventor(s)
Michel Henault-ethier of Montreal CA
Brendan Dunne of Saint-Lazare CA
Christy Megan Nippard of Clarence-Rockland CA
SYSTEMS AND METHODS FOR INTERACTION ANALYTICS
This abstract first appeared for US patent application 18471812 titled 'SYSTEMS AND METHODS FOR INTERACTION ANALYTICS
Original Abstract Submitted
Systems and methods for recording and transcribing conversations in real-time. Sentiment analysis is performed on each utterance to determine both an intent of the conversation along with sentiment. Annotated transcripts are provided. A machine learning model may be used to augment sentiment analysis.
