18386900. LLM-BASED AGENT AS A BACK-OFFICE VIRTUAL NETWORK TROUBLESHOOTING ASSISTANT (Cisco Technology, Inc.)
LLM-BASED AGENT AS A BACK-OFFICE VIRTUAL NETWORK TROUBLESHOOTING ASSISTANT
Organization Name
Inventor(s)
Jean-Philippe Vasseur of Combloux FR
Pierre-André Savalle of Rueil-Malmaison FR
Grégory Mermoud of Venthône CH
LLM-BASED AGENT AS A BACK-OFFICE VIRTUAL NETWORK TROUBLESHOOTING ASSISTANT
This abstract first appeared for US patent application 18386900 titled 'LLM-BASED AGENT AS A BACK-OFFICE VIRTUAL NETWORK TROUBLESHOOTING ASSISTANT
Original Abstract Submitted
In one implementation, a device performs, using a using a large language model-based troubleshooting agent, troubleshooting of a plurality of issues in a network indicated by a plurality of support tickets opened by users of the network. The device aggregates, based on results of the troubleshooting, the plurality of support tickets into a master support ticket. The device obtains a resolution to the master support ticket from a support engineer. The device uses the resolution to the master support ticket in conjunction with the large language model-based troubleshooting agent to troubleshoot a new support ticket.