18386434. USER INITIATED ENTITY VERIFICATION (Bank of America Corporation)
USER INITIATED ENTITY VERIFICATION
Organization Name
Inventor(s)
Kent Steger of Huntersville NC US
Ramakrishna Yannam of The Colony TX US
Sarah M. Fatemi of Los Angeles CA US
Anuradha Girish Sethuram of Frisco TX US
USER INITIATED ENTITY VERIFICATION
This abstract first appeared for US patent application 18386434 titled 'USER INITIATED ENTITY VERIFICATION
Original Abstract Submitted
Methods, apparatus, and systems for detection and remediation of an identified attempt of impersonation of a digital entity. The methods may include authenticating a call received by a user device. The methods may include instantiating an entity-operated application on the user device. The methods may include detecting one or more keywords indicating that the call is associated with a predefined entity. The methods may include generating and transmitting a one-time token to the predefined entity. The methods may include identifying, during the call, a first voice and a second voice, the second voice being different from the first voice. The methods may include processing words identified as being uttered by the second voice into groups of text utterances using a natural language processing (âNLPâ) model. The methods may include detecting, during a predetermined time period, if any text utterances from the groups of text utterances correspond to the one-time token.
- Bank of America Corporation
- Kent Steger of Huntersville NC US
- Ramakrishna Yannam of The Colony TX US
- Tao Huang of Issaquah WA US
- Jorge Kara of Kirkland WA US
- Sarah M. Fatemi of Los Angeles CA US
- Ali Salim of Redmond WA US
- Anuradha Girish Sethuram of Frisco TX US
- Christine Co of Renton WA US
- H04L9/40
- G06F40/40
- CPC H04L63/0807