DYNAMIC RESOURCE MANAGEMENT IN A RESOURCE SYSTEM

Organization Name

Inventor(s)

Robert Jackson Sumner of Bellevue WA (US)

DYNAMIC RESOURCE MANAGEMENT IN A RESOURCE SYSTEM - A simplified explanation of the abstract

This abstract first appeared for US patent application 18147646 titled 'DYNAMIC RESOURCE MANAGEMENT IN A RESOURCE SYSTEM

The disclosed technology involves providing dynamic interfaces of curated sets of resources for users, aiming to reduce the volume of communication sessions initiated with a customer support system.

The technology utilizes a resource system associated with data resources to identify relevant resources for a user based on historical user behavior.
By classifying historical users as active or non-active in initiating communication sessions, the system predicts which data resources are most relevant for a given user.
A dynamic interface is then provided to present these relevant data resources to the user, potentially reducing the need for direct communication with customer support.

Potential Applications: - Customer service automation - Personalized content recommendations - User experience optimization

Problems Solved: - Reducing the burden on customer support systems - Improving user satisfaction and efficiency - Enhancing user engagement with relevant resources

Benefits: - Streamlined user experience - Increased self-service capabilities - Improved resource utilization and accessibility

Commercial Applications: Dynamic interfaces for customer support systems can be implemented in various industries such as e-commerce, software development, and online services to enhance user experience and reduce support costs.

Questions about the technology: 1. How does the system determine which data resources are relevant for a given user? 2. What are the potential challenges in implementing dynamic interfaces for resource curation and presentation?

Frequently Updated Research: Ongoing research in user behavior analysis and machine learning algorithms may further enhance the accuracy and efficiency of predicting relevant resources for users based on historical data.

Original Abstract Submitted

The disclosed technology relates to providing dynamic interfaces of curated sets of resources for users. The dynamic interfaces can have an effect of reducing a volume of communication sessions initiated with a customer support system. In an example, a resource system associated with data resources (e.g., webpages, documentation) identifies particular data resources that are predicted to be relevant for a given user. The particular data resources are predicted to be relevant for the given user based on the particular data resources being exclusively accessed by historical users who are not active in initiating communication sessions (versus other historical users who are active in initiating communication sessions). Historical users belonging to a same user cohort as the given user are classified as active or non-active in order to identify the particular data resources. The resource system provides a dynamic interface that presents the relevant data resources to the given user.