18047767. SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT simplified abstract (Truist Bank)
SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT
Organization Name
Inventor(s)
Barath Jayaraman of Fort Mill SC (US)
SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT - A simplified explanation of the abstract
This abstract first appeared for US patent application 18047767 titled 'SYSTEM AND METHOD FOR DETERMINING AND PROCESSING USER TEMPERAMENT
Simplified Explanation: This patent application describes a system and method for determining a user's temperament based on their audible language during a phone call.
Key Features and Innovation:
- System includes a processor, communication interface, and memory device storing executable code.
- Processor analyzes language properties such as volume, content, inflection, and pitch to determine temperament.
- Algorithm ranks user's temperament based on analyzed properties.
- System can transfer call to a representative and relay user's temperament ranking.
- Representative chosen based on user's temperament ranking.
- Representative provided with a script correlating with user's temperament ranking.
Potential Applications: This technology can be used in customer service centers to match users with representatives based on their temperament, improving communication and customer satisfaction.
Problems Solved: This technology addresses the challenge of effectively matching users with representatives who can best cater to their individual temperaments, leading to more successful interactions.
Benefits:
- Enhanced customer service experience
- Improved communication between users and representatives
- Increased customer satisfaction and loyalty
Commercial Applications: Potential commercial applications include call centers, customer support services, and any business that relies on effective communication with customers.
Prior Art: Prior research may exist in the fields of customer service technology, speech analysis, and artificial intelligence for customer interactions.
Frequently Updated Research: Researchers may be exploring advancements in speech analysis algorithms, customer service technology, and personalized user experiences in call centers.
Questions about User Temperament Analysis: 1. How does this technology improve customer service interactions? 2. What are the potential ethical considerations when using this technology in customer service settings?
Original Abstract Submitted
A system and method for determining user temperament. The system includes at least one processor, a communication interface communicatively coupled to the at least one processor, and a memory device storing executable code. The executable code causes the processor(s) to receive an incoming call from a user, receive audible language from the user, determine from the language properties such as: volume, content, inflection, and/or pitch, input the determined properties into an algorithm configured to rank temperament, and receive as output from the algorithm a ranking of the user's temperament. Additionally, the executable code may cause the processor to transfer the incoming call to a representative and relay the user's temperament ranking to the representative. The representative chosen for the user may be selected based on the user's temperament ranking. The system may furnish the representative with a script that correlates with the user's temperament ranking.
