Zoom video communications, inc. (20250097350). Large Call Queue Batch Ringing
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Large Call Queue Batch Ringing
Organization Name
zoom video communications, inc.
Inventor(s)
Hongjian Zhao of Campbell CA US
Large Call Queue Batch Ringing
This abstract first appeared for US patent application 20250097350 titled 'Large Call Queue Batch Ringing
Original Abstract Submitted
calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. a size of the first group or the second group is based on the online agents of the call queue that have an idle call status. the system batch rings each agent of the first group when an incoming call is received. if the incoming call is unanswered by the first group, the system batch rings each agent of the second group.
