Zoom video communications, inc. (20240340376). Reconnecting To A Node Of An Interactive Voice Response Service simplified abstract

Reconnecting To A Node Of An Interactive Voice Response Service

Organization Name

zoom video communications, inc.

Inventor(s)

Vi Dinh Chau of Seattle WA (US)

Reconnecting To A Node Of An Interactive Voice Response Service - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240340376 titled 'Reconnecting To A Node Of An Interactive Voice Response Service

The abstract describes a message-based interactive voice response (IVR) menu reconnection system that allows a calling device to reconnect to a destination at a specific node of a call path after disconnecting from a call.

• Menu options of an IVR service are presented during a call, responsive to the calling device disconnecting from the call.
• A message with selectable elements associated with menu options is transmitted to the calling device.
• Upon selection of a selectable element, the calling device is connected to the destination endpoint.
• This system enables the calling device to reconnect to the destination without repeating the IVR service traversal.

• • Potential Applications:**

- Telecommunication systems - Customer service call centers - Interactive voice response systems

• • Problems Solved:**

- Efficient reconnection to a destination after call disconnection - Reducing the need to repeat IVR service traversal

• • Benefits:**

- Improved user experience - Time-saving for callers - Streamlined call processes

• • Commercial Applications:**

"Enhanced IVR Menu Reconnection System for Telecommunication Services"

• • Questions about IVR Menu Reconnection:**

1. How does the IVR menu reconnection system improve user experience? 2. What are the key advantages of using selectable elements in the reconnection process?

Original Abstract Submitted

message-based interactive voice response (ivr) menu reconnection is used to reconnect a calling device to a destination at a specific node of a call path after the calling device disconnects from a call with the destination. menu options of an ivr service presented during a call between the calling device and the destination are determined responsive to the calling device disconnecting from the call. a message including one or more selectable elements each associated with one of the menu options is then transmitted to the calling device. responsive to a selection of a selectable element at the calling device, the calling device is connected to a destination endpoint. thus, where the calling device had partially or fully traversed an ivr service during the call, the message-based ivr menu reconnection disclosed herein enables the calling device to reconnect to the destination without having to repeat that ivr service traversal.