Zoom video communications, inc. (20240267463). Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call simplified abstract
Contents
Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call
Organization Name
zoom video communications, inc.
Inventor(s)
Vi Dinh Chau of Seattle WA (US)
Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240267463 titled 'Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call
- Simplified Explanation:
The patent application describes a method and system for connecting a call from a client device to a destination with an interactive voice response service, transcribing audio from the destination to identify menu options, generating visualizations of the menu options, and displaying them on the client device.
- Key Features and Innovation:
- Connecting calls to destinations with interactive voice response services - Transcribing audio to identify menu options - Generating visualizations of menu options - Displaying visualizations on client devices
- Potential Applications:
- Customer service calls - Automated phone systems - Interactive voice response services
- Problems Solved:
- Enhancing user experience during phone calls - Improving accessibility to menu options - Streamlining communication with automated systems
- Benefits:
- Clear visualization of menu options - Easier navigation through phone menus - Enhanced user interaction with automated services
- Commercial Applications:
- Customer service centers - Telecommunication companies - Call centers
- Prior Art:
Prior art related to this technology may include patents or research on automatic speech recognition, telephony systems, and interactive voice response services.
- Frequently Updated Research:
Research on improving automatic speech recognition accuracy, enhancing user experience in phone interactions, and optimizing telephony systems for better communication.
Questions about the technology: 1. How does this technology improve user experience during phone calls? 2. What are the potential commercial applications of this innovation?
Original Abstract Submitted
a method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. a system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. the telephony system connects a call from a client device to a destination having an interactive voice response service. the automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. the visualization output generation tool generates visualizations representing the menu options. the telephony system outputs the visualizations to a display associated with the client device.
