Zoom video communications, inc. (20240249162). Automated Question Answering In Communication Software simplified abstract
Contents
- 1 Automated Question Answering In Communication Software
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 Automated Question Answering In Communication Software - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Questions about the Technology
- 1.11 Original Abstract Submitted
Automated Question Answering In Communication Software
Organization Name
zoom video communications, inc.
Inventor(s)
Alejandro Paiuk of West Hartford CT (US)
Automated Question Answering In Communication Software - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240249162 titled 'Automated Question Answering In Communication Software
Simplified Explanation
A server uses a chat bot to provide answers to user queries without posting them to a communication modality.
Key Features and Innovation
- Server receives query from user device
- Chat bot determines query corresponds to stored question and answer in knowledgebase
- Server provides stored answer to user device through chat bot
- Prompt given to user to not post query to communication modality
Potential Applications
This technology can be used in customer service chat systems, online forums, and social media platforms to provide quick and accurate responses to user queries.
Problems Solved
This technology streamlines the process of answering common questions by providing instant responses without the need for manual intervention.
Benefits
- Improved user experience
- Faster response times
- Reduction in repetitive tasks for customer service agents
Commercial Applications
- Customer service chat systems
- Online forums
- Social media platforms
Questions about the Technology
How does this technology improve user experience?
This technology improves user experience by providing quick and accurate responses to user queries without the need for manual intervention.
What are the potential applications of this technology?
The potential applications of this technology include customer service chat systems, online forums, and social media platforms.
Original Abstract Submitted
a server receives a query from a user device for posting to a communication modality. the server determines, using a chat bot associated with the communication modality, that the query corresponds to a stored question associated with a stored answer in a knowledgebase. the server provides, via the chat bot, the stored answer to the user device with a prompt to forgo posting the query to the communication modality.
