Zoom video communications, inc. (20240187525). Modifying Queue Positions Of Users Of A Virtual Waiting Room simplified abstract
Contents
- 1 Modifying Queue Positions Of Users Of A Virtual Waiting Room
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 Modifying Queue Positions Of Users Of A Virtual Waiting Room - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Simplified Explanation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about Virtual Waiting Room Technology
- 1.13 Original Abstract Submitted
Modifying Queue Positions Of Users Of A Virtual Waiting Room
Organization Name
zoom video communications, inc.
Inventor(s)
Vi Dinh Chau of Seattle WA (US)
Modifying Queue Positions Of Users Of A Virtual Waiting Room - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240187525 titled 'Modifying Queue Positions Of Users Of A Virtual Waiting Room
Simplified Explanation
Simplified Explanation
A virtual waiting room is created for users waiting for contact center agent interactions. When a first user indicates favorably towards a second user in the waiting room, the position of the second user in the contact center queue is adjusted. This adjustment can be based on the total number of favorable indications received for the second user.
- Virtual waiting room for users awaiting contact center interactions
- Position of second user in queue modified based on favorable indications from first user
- Adjustment in position can be influenced by the total number of favorable indications for the second user
- Favorable indications received through communication between users in a chat session
Potential Applications
This technology can be applied in various industries where contact centers are used, such as customer service, technical support, and sales departments. It can improve customer experience by reducing wait times and increasing efficiency in handling customer inquiries.
Problems Solved
- Reducing wait times for users in contact center queues - Enhancing communication between users in a virtual waiting room - Improving overall customer satisfaction and experience
Benefits
- Increased efficiency in contact center operations - Enhanced user experience and satisfaction - Streamlined communication between users in a virtual waiting room - Improved management of contact center queues
Commercial Applications
Title: "Enhancing Customer Experience in Contact Centers with Virtual Waiting Rooms" This technology can be utilized by companies operating contact centers to optimize their customer service operations. It can lead to improved customer satisfaction, reduced wait times, and increased productivity in handling customer inquiries.
Prior Art
There may be prior art related to virtual waiting rooms in contact centers, but the specific method of modifying a user's position in the queue based on favorable indications from other users in the waiting room may be a novel innovation.
Frequently Updated Research
Research on customer service technologies and contact center operations may provide insights into the effectiveness of virtual waiting rooms in improving customer experience and operational efficiency. Stay updated on industry trends and advancements in contact center technology to enhance the implementation of this innovation.
Questions about Virtual Waiting Room Technology
How does the virtual waiting room technology impact customer satisfaction in contact centers?
The virtual waiting room technology can significantly improve customer satisfaction by reducing wait times, enhancing communication between users, and optimizing the handling of customer inquiries in contact centers.
What are the key features of a virtual waiting room in a contact center setting?
The key features of a virtual waiting room include real-time monitoring of user interactions, communication channels for users to interact with each other, and the ability to adjust a user's position in the contact center queue based on favorable indications from other users.
Original Abstract Submitted
a virtual waiting room is established for users awaiting contact center agent interactions. a favorable indication of a second user of the users is received in the virtual waiting room from at least one first user of the users. the position of the second user in a contact center queue is modified based on the favorable indication. the position of the second user in the contact center queue may be modified based on a total number of the favorable indications of the second user. the favorable indication may be received based on a communication between the first user and the second user in a chat session that includes at least a subset of the users.
