Zoom video communications, inc. (20240185258). Event-Based Contact Center Deployment and Termination simplified abstract
Contents
- 1 Event-Based Contact Center Deployment and Termination
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 Event-Based Contact Center Deployment and Termination - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Simplified Explanation
- 1.6 Key Features and Innovation
- 1.7 Potential Applications
- 1.8 Problems Solved
- 1.9 Benefits
- 1.10 Commercial Applications
- 1.11 Prior Art
- 1.12 Frequently Updated Research
- 1.13 Questions about Contact Center Service for Events
- 1.14 Original Abstract Submitted
Event-Based Contact Center Deployment and Termination
Organization Name
zoom video communications, inc.
Inventor(s)
Event-Based Contact Center Deployment and Termination - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240185258 titled 'Event-Based Contact Center Deployment and Termination
Simplified Explanation
Simplified Explanation
A contact center service is set up, activated, and run for a specific period in connection with an event. Configurations are defined to offer contact center services for event attendees based on the event's duration and available service features. The service is deployed before or at the start of the event and terminated when the event ends.
- Contact center service configured, deployed, and operated for a limited term in connection with an event
- Service features defined based on the event's duration and available features for attendees
- Deployed before or at the start of the event according to configurations
- Facilitates contact center engagements between agents and users as event attendees
- Eventually terminated upon the event's expiration
Key Features and Innovation
- Configuration of contact center service for events based on event duration and available features
- Deployment of service before or at the start of the event
- Facilitation of contact center engagements between agents and users
- Termination of service upon event expiration
Potential Applications
This technology can be applied to various events such as conferences, trade shows, and exhibitions where attendees may require assistance or information.
Problems Solved
This technology addresses the need for efficient and temporary contact center services tailored to specific events and their attendees.
Benefits
- Provides tailored contact center services for events
- Enhances attendee experience by offering support and information
- Efficient deployment and termination of services based on event duration
Commercial Applications
Event Management Industry
This technology can be utilized by event management companies to enhance attendee experience and provide efficient support services during events.
Prior Art
There is limited information available on prior art related to this specific technology.
Frequently Updated Research
There is no specific research relevant to this technology that is frequently updated.
Questions about Contact Center Service for Events
How does this technology improve attendee experience at events?
This technology enhances attendee experience by providing tailored contact center services for events, offering support and information as needed.
What are the key features of this contact center service for events?
The key features include configuration based on event duration, deployment before or at the start of the event, facilitation of contact center engagements, and termination upon event expiration.
Original Abstract Submitted
a contact center service is configured, deployed, and operated for a limited term in connection with an event. configurations to provide a contact center service for an event are defined according to a term of the event and one or more service features available for attendees of the event to use. the contact center service is deployed at or prior to the start of the term of the event according to the configurations. responsive to deploying the contact center service, the service features are facilitated via the contact center service, such as to enable contact center engagements between agents and users as event attendees. the contact center service is eventually terminated based on an expiration of the term. contact center as a service software used to configure, deploy, and operate the contact center service may be integrated with an event system used to implement the event.
