Zoom Video Communications, Inc. (20240267463). Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call simplified abstract
Contents
Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call
Organization Name
Zoom Video Communications, Inc.
Inventor(s)
Vi Dinh Chau of Seattle WA (US)
Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240267463 titled 'Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call
Simplified Explanation: The patent application describes a method and system for connecting a call from a client device to a destination with an interactive voice response service, transcribing the audio from the destination to identify menu options, generating visualizations of the menu options, and displaying them on the client device.
Key Features and Innovation:
- Connecting calls to destinations with interactive voice response services
- Transcribing audio to identify menu options
- Generating visualizations of menu options
- Displaying visualizations on client devices
Potential Applications: This technology could be used in customer service call centers, automated phone systems, and interactive voice response systems in various industries.
Problems Solved: This technology streamlines the process of navigating through interactive voice response systems by providing visual representations of menu options, making it easier for users to make selections.
Benefits:
- Improved user experience
- Faster navigation through phone menus
- Increased efficiency in call centers
Commercial Applications: The technology could be utilized by telecommunications companies, customer service providers, and businesses with call centers to enhance customer interactions and streamline phone menu navigation.
Prior Art: Prior art related to this technology may include patents or research on speech recognition, interactive voice response systems, and visualizations in telecommunication systems.
Frequently Updated Research: Researchers may be exploring advancements in automatic speech recognition, user interface design for phone systems, and the integration of visual aids in telecommunications.
Questions about Interactive Voice Response Systems: 1. How does this technology improve the user experience in navigating through phone menus? 2. What are the potential challenges in implementing visualizations in interactive voice response systems?
Original Abstract Submitted
a method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. a system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. the telephony system connects a call from a client device to a destination having an interactive voice response service. the automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. the visualization output generation tool generates visualizations representing the menu options. the telephony system outputs the visualizations to a display associated with the client device.
