Unknown Organization (20240220564). A DIGITAL VIDEO VIRTUAL CONCIERGE USER INTERFACE SYSTEM simplified abstract
Contents
A DIGITAL VIDEO VIRTUAL CONCIERGE USER INTERFACE SYSTEM
Organization Name
Inventor(s)
Alistair De Blacquiere-clarkson of Sydney (AU)
A DIGITAL VIDEO VIRTUAL CONCIERGE USER INTERFACE SYSTEM - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240220564 titled 'A DIGITAL VIDEO VIRTUAL CONCIERGE USER INTERFACE SYSTEM
The digital video virtual concierge user interface system described in the patent application dynamically generates user interface screens with audio and/or video content to guide users through online application processes.
- The system includes a server that generates user interface screens along a defined process path.
- A user interface controller steps through the path to generate screens based on user interface definitions.
- A personalization controller extracts customer data from a database and generates personalized content for the screens.
- The user interface screens are generated based on the personalized content.
- Key Features and Innovation:**
- Dynamic generation of user interface screens with audio and/or video content.
- Personalization of content based on customer data.
- Step-by-step guidance through online application processes.
- Potential Applications:**
- Online customer service applications.
- Interactive tutorials.
- E-commerce platforms.
- Problems Solved:**
- Providing personalized guidance to users.
- Enhancing user experience in online applications.
- Streamlining online processes.
- Benefits:**
- Improved user engagement.
- Increased efficiency in online applications.
- Enhanced customer satisfaction.
- Commercial Applications:**
Digital marketing platforms can utilize this technology to enhance user experience and increase customer engagement. E-commerce websites can benefit from personalized guidance for users navigating through the online shopping process.
- Questions about the Technology:**
1. How does the system ensure the security and privacy of customer data?
- The system uses encryption and secure protocols to protect customer data.
2. Can the personalized content be updated in real-time based on user interactions?
- Yes, the system can update personalized content dynamically based on user inputs.
Original Abstract Submitted
there is provided herein a digital video virtual concierge user interface system which dynamically generates a series of user interface screens which the guide users through online application processes with dynamically generated audio and/or video content. the server generates the user interface along a process path defining user interface definitions. a user interface controller steps through the path to generate a user interface screen for each step according to the respective user interface definition thereof and a personalisation controller extracts customer data from a customer database according to a customer identifier and generates personalised content derived from the customer data so that the user interface controller generates at least one user interface screen in accordance with the personalised content.
