Tyco Fire & Security GmbH (20240346458). BUILDING MANAGEMENT SYSTEM WITH GENERATIVE AI-BASED AUTOMATED FLEXIBLE CUSTOMER REPORT GENERATION AND STANDARDIZATION simplified abstract

BUILDING MANAGEMENT SYSTEM WITH GENERATIVE AI-BASED AUTOMATED FLEXIBLE CUSTOMER REPORT GENERATION AND STANDARDIZATION

Organization Name

Tyco Fire & Security GmbH

Inventor(s)

Julie J. Brown of Yardley PA (US)

Young M. Lee of Old Westbury NY (US)

Rajiv Ramanasankaran of San Jose CA (US)

Sastry KM Malladi of Fremont CA (US)

Michael Tenbrock of Dachsen (CH)

Levent Tinaz of Tampa Bay FL (US)

Samuel A. Girard of Kenosha WI (US)

David S. Elario of Hartland WI (US)

Juliet A. Pagliaro Herman of Waukesha WI (US)

Miguel Galvez of Westford MA (US)

Trent M. Swanson of Wellington FL (US)

John F. Kuchler of Muskego WI (US)

Deepak Budhiraja of Ashburn VA (US)

Daniela M. Natali of Kensington MD (US)

Josip Lazarevski of Zurich (CH)

Scott Deering of Milwaukee WI (US)

Gary W. Gavin of Franklin WI (US)

Kristen Sheppard-guzelaydin of West Chester PA (US)

James Young of Cork (IE)

Prashanthi Sudhakar of San Francisco CA (US)

Kaleb Luedtke of West Bend WI (US)

Karl F. Reichenberger of Mequon WI (US)

Wenwen Zhao of Santa Clara CA (US)

Adam R. Grabowski of Brookfield WI (US)

Lauren C. Dern of Fox Point WI (US)

Nicole A. Madison of Milwaukee WI (US)

Dana S. Petersen of Milwaukee WI (US)

Nevin L. Forry of York PA (US)

Pedriant Pena of Groveland MA (US)

Ghassan R. Hamoudeh of San Marcos CA (US)

Ryan G. Danielson of Castle Rock CO (US)

BUILDING MANAGEMENT SYSTEM WITH GENERATIVE AI-BASED AUTOMATED FLEXIBLE CUSTOMER REPORT GENERATION AND STANDARDIZATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240346458 titled 'BUILDING MANAGEMENT SYSTEM WITH GENERATIVE AI-BASED AUTOMATED FLEXIBLE CUSTOMER REPORT GENERATION AND STANDARDIZATION

The method described in the abstract involves receiving an unstructured service report related to building equipment servicing, extracting standards from technical documents, and generating a structured service report using a generative AI model for delivery to the customer.

• The method receives unstructured service reports from technicians handling service requests for building equipment.
• It extracts standards from technical documents associated with the building equipment to ensure compliance.
• The method uses a generative AI model to automatically generate structured service reports in a predetermined format.
• The structured service reports are standardized to comply with the set of standards extracted from technical documents.
• The generated reports are then delivered to the customer associated with the building equipment.

Potential Applications: - Streamlining service report generation processes for building equipment maintenance. - Improving communication between technicians and customers through standardized reports.

Problems Solved: - Addressing the challenge of dealing with unstructured data in service reports. - Ensuring consistency and accuracy in service report formatting.

Benefits: - Increased efficiency in generating and delivering service reports. - Enhanced customer satisfaction through standardized and clear reports.

Commercial Applications: Title: Automated Service Report Generation for Building Equipment Maintenance This technology can be utilized by building maintenance companies to improve service report generation processes, enhance customer communication, and streamline maintenance operations. It can also be integrated into building management systems for automated reporting.

Questions about the technology: 1. How does the use of generative AI models improve the efficiency of service report generation? 2. What are the potential cost savings for companies implementing this automated service report generation technology?

Original Abstract Submitted

a method includes receiving, by one or more processors, an unstructured service report corresponding to a service request handled by one or more technicians for servicing building equipment. the unstructured service report may include unstructured data not conforming to a predetermined format or conforming to a plurality of different predetermined formats. the method may include extracting, by the one or more processors, a set of standards from one or more technical documents associated with the building equipment. the method may include automatically generating, by the one or more processors using a generative ai model, a structured service report in the predetermined format for delivery to a customer associated with the building equipment. generating the structured service report may include standardizing the structured service report to comply with the set of standards extracted from the one or more technical documents associated with the building equipment.