Twilio inc. (20240236020). INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM simplified abstract

From WikiPatents
Jump to navigation Jump to search

INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM

Organization Name

twilio inc.

Inventor(s)

Daniel Jansson of San Francisco CA (US)

Brandon Joel Hawkins of Lafayette CA (US)

Danny Weijian Qian of Milpitas CA (US)

Marc Devens of Jersey City NJ (US)

Dmytro Savin of Tallinn (EE)

INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240236020 titled 'INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM

Simplified Explanation:

The abstract describes a patent application for a software as a service (SaaS) platform that facilitates messaging conversations and voice calls between users.

  • The platform sends messages between end user devices and client devices associated with user accounts.
  • Messages are linked to specific telephone numbers provisioned by the platform.
  • Voice calls can be initiated based on messaging conversation identifiers.
  • The platform enables voice calls between different telephone numbers associated with the users.

Key Features and Innovation:

  • Messaging conversation and voice call integration within a SaaS platform.
  • Provisioning of telephone numbers for messaging and voice communication.
  • Seamless transition from messaging to voice calls based on conversation identifiers.

Potential Applications:

The technology can be applied in:

  • Customer service platforms for seamless communication.
  • Telecommunication services for integrated messaging and voice calls.
  • Collaborative work environments for efficient communication.

Problems Solved:

  • Streamlining communication between users on a SaaS platform.
  • Enhancing user experience by integrating messaging and voice call features.
  • Simplifying the process of initiating voice calls based on messaging conversations.

Benefits:

  • Improved communication efficiency.
  • Enhanced user experience.
  • Seamless transition between messaging and voice calls.

Commercial Applications:

Title: Integrated Messaging and Voice Communication Platform

This technology can be utilized in:

  • Customer relationship management systems.
  • Telecommunication service providers.
  • Collaborative work tools.

Prior Art:

Readers can explore prior art related to integrated messaging and voice communication technologies in the fields of telecommunications, software development, and customer service platforms.

Frequently Updated Research:

Stay updated on advancements in integrated communication technologies, SaaS platforms, and user experience enhancements in messaging and voice call integration.

Questions about Integrated Messaging and Voice Communication Technology:

1. How does this technology improve user experience in communication? 

  - This technology enhances user experience by providing a seamless transition between messaging and voice calls, streamlining communication processes.

2. What are the potential commercial applications of integrated messaging and voice communication platforms? 

  - Commercial applications include customer service platforms, telecommunication services, and collaborative work environments, where efficient communication is essential.


Original Abstract Submitted

a software as a service (saas) platform sends, to an end user device, a message of a messaging conversation between the end user device and a first client device associated with a first user account of the saas platform. the message is associated with a first telephone number provisioned by the saas platform. the messaging conversation is associated with a messaging conversation identifier. the end user device is associated with a second telephone number. the first client device is associated with a third telephone number. a first request to place a voice call is received, via a first application programming interface (api) call from the first client device, based on the messaging conversation identifier. responsive to receiving the first request, the voice call to the second telephone number is placed. the voice call is associated with the first telephone number provisioned by the saas platform.

Retrieved from "http://wikipatents.org/index.php?title=Twilio_inc._(20240236020)._INTEGRATION_OF_VOICE_SERVICES_WITH_MESSAGING_CONVERSATION_SERVICES_AT_A_SOFTWARE_AS_A_SERVICE_PLATFORM_simplified_abstract&oldid=90150"