Twilio inc. (20240098149). SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION simplified abstract
Contents
- 1 SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
Organization Name
Inventor(s)
Jeffrey Lawson of San Francisco CA (US)
Rob Brazier of San Francisco CA (US)
Peter Lee of San Francisco CA (US)
Manav Khurana of San Francisco CA (US)
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240098149 titled 'SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
Simplified Explanation
The patent application describes a system and method for facilitating contextual communications by creating a contextual resource associated with a communication session, receiving an incoming communication request, establishing a second communication session, associating the second session with the contextual resource, setting contextual information, and performing contextual communication actions.
- Creating a contextual resource initially linked to a communication session
- Receiving an incoming communication request and establishing a second communication session
- Associating the second session with the contextual resource
- Setting contextual information within the resource
- Performing contextual communication actions
Potential Applications
This technology could be applied in various industries such as customer service, telecommunication, online collaboration tools, and virtual meetings.
Problems Solved
This technology helps in maintaining context during communication sessions, improving efficiency, and enhancing the overall user experience.
Benefits
- Improved communication efficiency - Enhanced user experience - Better context management during communication sessions
Potential Commercial Applications
"Enhancing Communication Efficiency and Context Management in Customer Service"
Possible Prior Art
There may be existing technologies or methods that focus on context management in communication sessions, but specific prior art is not provided in the abstract.
Unanswered Questions
The abstract does not mention how the system ensures the protection of sensitive contextual data during communication sessions.
What scalability options are available for this system in handling a large volume of communication sessions?
It is unclear from the abstract how the system can scale to accommodate a high number of concurrent communication sessions efficiently.
Original Abstract Submitted
a system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.
