Twilio Inc. patent applications on July 18th, 2024
Patent Applications by Twilio Inc. on July 18th, 2024
Twilio Inc.: 1 patent applications
Twilio Inc. has applied for patents in the areas of H04L65/1089 (1), H04L65/1069 (1), H04L67/141 (1), H04L65/1104 (1) H04L65/1089 (1)
With keywords such as: session, orchestrator, request, communication, adapter, identifier, customer, based, generated, and state in patent application abstracts.
Patent Applications by Twilio Inc.
20240244094. OMNI-CHANNEL ADAPTER_simplified_abstract_(twilio inc.)
Inventor(s): Shubha Govil of Union City CA (US) for twilio inc., Amool Gupta of Berkeley CA (US) for twilio inc., Aymen Naim of Walnut Creek CA (US) for twilio inc., Torsten Budesheim of Mill Valley CA (US) for twilio inc., Charlie Helin of Murrieta CA (US) for twilio inc.
IPC Code(s): H04L65/1089, H04L65/1069, H04L67/141, H04L65/1104
CPC Code(s): H04L65/1089
Abstract: an omni-channel adapter receives a request to create a communication session for a customer. based on the request, the omni-channel adapter selects a channel-specific orchestrator. the request is modified, or a new request is generated, to suit the selected channel-specific orchestrator. the channel-specific request is sent to the channel-specific orchestrator. in response, the channel-specific orchestrator creates the communication session. further communications between the customer and the channel-specific orchestrator may also be intermediated by the omni-channel adapter, which may maintain state information about the communication session. for example, a unique identifier may be generated by the omni-channel adapter or the channel-specific orchestrator for the communication session. a request by the customer to add an additional device to the communication session may include the identifier of the session. based on the identifier of the session, the omni-channel adapter identifies the channel-specific orchestrator for the communication session.
