Toyota jidosha kabushiki kaisha (20240244140). INFORMATION PROCESSING DEVICE simplified abstract
Contents
INFORMATION PROCESSING DEVICE
Organization Name
toyota jidosha kabushiki kaisha
Inventor(s)
Keiko Nakano of Kawasaki-shi (JP)
INFORMATION PROCESSING DEVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240244140 titled 'INFORMATION PROCESSING DEVICE
The patent application describes an information processing device that facilitates telephone conversations between users and operators based on specific information provided.
- The control unit receives information indicating a user's request to start a telephone conversation with an operator.
- The device also receives specific information about the user's interaction with a device and the status of a vehicle before the user requests the conversation.
- Based on this information, the device presumes the details of the desired conversation by the user.
- It then selects a specific operator associated with the presumed details and connects the user's device with the operator's device to initiate the conversation.
Potential Applications: - Customer service interactions - Vehicle assistance services - Remote technical support
Problems Solved: - Efficiently connecting users with the most relevant operators - Streamlining communication processes - Enhancing user experience in service interactions
Benefits: - Improved customer satisfaction - Faster resolution of issues - Personalized service based on user data
Commercial Applications: Title: Enhanced Customer Service Communication System This technology can be utilized in call centers, automotive assistance services, and remote technical support companies to optimize customer interactions and improve service efficiency.
Questions about the technology: 1. How does this technology improve the overall customer experience in service interactions? - This technology enhances the customer experience by connecting users with the most relevant operators based on specific information provided, leading to faster issue resolution and personalized service. 2. What are the potential cost-saving benefits for companies implementing this technology? - Companies can save costs by streamlining communication processes, reducing call times, and improving overall efficiency in service interactions.
Original Abstract Submitted
an information processing device includes a control unit configured to: receive information indicating that a specific user is requesting a start of a telephone conversation with an operator, and specific information including at least one of information on details of an interaction between the specific user and a specific device before the specific user requests the telephone conversation and information on a status of a specific vehicle before the specific user requests the start of the telephone conversation; presume details of the telephone conversation desired by the specific user based on the specific information; determine, among a plurality of operators, a specific operator associated with the presumed details of the telephone conversation; and connect a first device for the specific user to make the telephone conversation with the specific operator and a second device for the specific operator to make the telephone conversation with the specific user.
